Use the Exit Interview to Gain Valuable Insight

Jan. 1, 2020
CHANTILLY, VA - If you want the truth about your company, ask people on the way out ...
MASTERING MANAGEMENTUse the Exit Interview to 
Gain Valuable Insight 
CHANTILLY, VA - If you want the truth about your company, ask people on the way out. Exit interviews can deliver important inside information, says the Automotive Parts Rebuilders Association (APRA). The way departing employees view your organization might just be the way things really are. We've included an exit interview questionnaire you can print and give to staff members who are leaving. But first, a few points:* Get third-party interviews. Many departing employees don't want to burn bridges or sour an ex-employer against them. One way to get them to open up is to have a third party conduct exit interviews. You can contract with a human resources consultant if your company doesn't have the resources to handle the task in-house.Click here for the Word document version of the questionnaire.
Click here for the PDF document version of the questionnaire.
* Dig to the heart of the matter. It isn't enough to just ask employees why they're leaving. You often have to probe, as illustrated by the questionnaire.* Scrutinize the comments collectively. Individual exit interviews can be interesting, but when viewed together, they take shape as a powerful management tool. For example, you might discover that one department has turnover problems and decide to send that manager for additional training. Or you might find that long commutes are driving people away and add options such as flexible schedules so employees can escape rush hour. Departing employees can be important agents for change. Use the opportunity to help your company improve.(Source: Automotive Parts Rebuilders Association)

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