Complicity in repairs

Some customers actually believe there is a correlation between the amount of information they provide and the final cost of the repair.
Jan. 1, 2020
Complicity

About the Author

Mitch Schneider
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Mitch Schneider

Mitch Schneider is founder and past president of the Federation of Automotive Qualified Technicians, a professional society of auto repair technicians. He is an ASE-certified Master Technician and a member of the Society of Automotive Engineers.
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