More than 35 members of management from Collision Revision,
an
automotive collision repairer with facilities in Illinois,
Indiana and
Florida, attended a quality management seminar in
Indianapolis last week.
The managers have diverse skill sets and responsibility in
the company's
operation and quality departments.
The event was part of Collision Revision’s ongoing effort to
apply the principles of lean management to their operation
and consisted of lectured, hands-on and group training. The
event culminated with an awards ceremony to recognize the top
operational performers of 2010 for their commitment to
quality, operational and financial benchmarks.
Lee Blank, the company’s vice president of quality, said,
“We have adopted a strict philosophy to continually advance
our company’s quality and process-initiatives, which allows
us to reduce repair cycle-times; while continuing to provide
a Best-in-Class repair quality. We have taken an enterprise-
wide approach to improvement and dedicate ourselves to
improving the entire supply-chain, from our first notice of
loss through the accounts payable process. In our testing
center, which is managed by Stanley Craven, we have not only
considerably improved our technician’s daily labor hour
outputs, but also increased our Net Promoter Score to 9.6,
which are two of our primary performance indicators.”
In keeping with Collision Revision’s annual tradition of
awarding individuals for their contributions to the customer
and company, several awards were given on basis of six
different performance metrics. The most prestigious award,
Manager of the Year, was presented to General Manager,
Jeffrey Henrikson. “Jeff has continued to impress our
organization by his consistent, results-driven management and
ability to extract only the best from his staff,” said
Chris Cardwell, district manager. As a Manager of the Year,
Henrikson received a crystal award and an all-inclusive
vacation package to the Caribbean for his wife and
himself.
For more information visit www.collisionrevision.com.
