PPG continues to expand the lean journey through the launch
of a new workshop entitled, Introduction to Problem Solving.
The workshop was piloted at the MVP Business Solutions
Conference in September and focuses on problem solving
methods and strategic planning routines for collision repair
shops.
The workshop introduces strategies for uniting the collision
center team in a common direction to improve the business.
Once a direction is identified, process improvement can
begin from the current state of the business through a
problem solving routine. During the workshop, participants
learn how to effectively frame a problem and understand the
implications of unresolved problems.
Lean Six Sigma tools are introduced and demonstrated using
relevant collision repair examples, drilling down to the
root cause of a problem and generating team driven
solutions.
"Problem solving is the foundation of a continuous
improvement culture. It is important that managers recognize
problem solving as an integral part of their job function.
They must learn to lead their team through a process of
creating solutions that solve the business' unique
problems," explains David Knapp, senior manager, Business
Solutions at PPG.
"The team needs a shared vision of the future to work
together effectively." The new Introduction to Problem
Solving workshop will be a two-day course offered beginning
in 2011, as part of the MVP Business Development Series of
training courses.
For more information visit www.ppgmvp.com.
