Industry professionals interested in learning ways to improve efficiency and reduce “come-backs” will soon have a new training resource from I-CAR, which will premiere its newest training program, Inspecting Repairs for Quality Control (QUA01) Sept. 7. The course marks the first I-CAR training opportunity to be offered as either an instructor-led course taught in the classroom or an online course.
Bill Stage, I-CAR Director of Marketing and Distribution said, "Interest in improving efficiency continues to grow as
members of the inter-industry look for ways to improve customer satisfaction through achieving complete, quality
repairs - the first time. This new training opportunity, offered both live and online, reinforces the importance of quality control and outlines important steps to take when conducting inspections both during and after the repair process."
Stage continued, "Every individual involved in the repair process, including those in roles of repair facility supervisors and managers, is a stakeholder; and identifying the steps taken during a vehicle inspection plays an important role in completing a safe repair. Those who are responsible for the repair quality and completeness of repair network participants – like insurers, fleet managers, and rental car companies – will also benefit from this training."
I-CAR's new course, Inspecting Repairs for Quality Control will help students:
• Explain the importance of conducting pre-repair and post-repair inspections
• Identify repairs that should be inspected before coatings are applied
• Explain how to use various inspection tools to access hard-to-see repair areas
• Identify refinish defects and signs of improper masking
• Explain how to verify corrosion protection has been properly applied
• Describe considerations for pre-delivery and post-delivery inspections
• Understand how to effectively communicate information regarding repair to the customer
Registration for Inspecting Repairs for Quality Control is currently open for classes that will begin on September 7 and new classes are being added to I-CAR's class schedule on a continual basis. Information on scheduled instructor-led classes can be found on the I-CAR website at www.i-car.com or by contacting I-CAR Customer Care at 800-422-7872.
The online course will also become available on the I-CAR website at www.i-car.com/online beginning September 7.
