Total loss becomes repair after Chrysler provides rear-sectioning procedures to shop

With the help of VeriFacts Automotive, Chrysler Corporation recently developed a smart repair procedure for Ramona Auto Body, in Hemet, Calif., that enabled the shop to properly repair a vehicle rather than write it off as a total loss.

Gabe Naranjo, co-owner and manager of Ramona Auto Body, was preparing the repair blueprint for a 2007 Chrysler 300C that had suffered significant rear body and structural damage. According to Naranjo, “We looked for sectioning procedures on the Chrysler Web site, otherwise we were going to have to replace the left-rear quarter panel, inner and outer wheelhouse, rear center floor and crossmembers. Without sectioning procedures, we were facing a very intrusive and costly repair that was going to total the vehicle. We were unable to find sectioning procedures for this vehicle so I contacted our VeriFacts coach.”

After assessing the situation, VeriFacts contacted Douglas Craig, Collision Repair Manager at Chrysler. “In less than 48 hours we had what we needed from Chrysler, a smart repair procedure approved by Chrysler engineers that allowed us to properly repair the vehicle,” says Naranjo. “I was blown away that Chrysler was able to provide us with these less-intrusive repair procedures that saved the car for the customer and enabled us to do what we are in business to do… fix cars! We want to thank both Chrysler and VeriFacts for helping make this possible as the development of this repair procedure benefited us, the customer and her insurer, Allstate.”

The vehicle owner is very pleased, as well, with the decision to repair her vehicle, saying she did not want the car totaled and wanted it repaired correctly.

Chrysler’s Craig states, “Chrysler makes every effort to expedite a repair, when needed, to help reduce costs and increase customer satisfaction. Our collaboration with Ramona Auto Body and VeriFacts was both positive and beneficial.”