Column {the consultant}: NEW YEAR, NEW COMMITMENT

Jan. 1, 2020
As we begin another new year, I'm sure most, if not all of us, have made at least a token resolution and begun the year with new hopes, possibly along with a new strategy and strong conviction to make it happen. These resolutions might be to lose wei

consultant

As we begin another new year, I'm sure most, if not all of us, have made at least a token resolution and begun the year with new hopes, possibly along with a new strategy and strong conviction to make it happen. These resolutions might be to lose weight, quit smoking, make more time for the family, etc. Unfortunately, often with resolutions, we quickly slip back into our daily routines while the new plan fades in our minds and actions. We are soon again at the end of the year looking back to what we should have done but didn't.

Too much of the time this happens with resolutions to make our businesses better. Being a small business owner, often you are accountable to no one but yourself. However, the only way to make progress in your plans is to make sure you hold yourself accountable, just as you do with your employees. To succeed, any resolution must include accountability and commitment.

Too often, I've talked with shop owners (small and large) that simply do not have the understanding or the business training to be responsible for running a business. It is fairly easy to open a business. How it operates is the primary factor to its long-term success, and this is the responsibility of the owner. A great commitment by the business owner and managers is necessary to make the correct decisions for the future of the business.

Just a few days ago, I was contacted by a shop owner who asked me if he was allowed to make a profit on paint and materials. He had been told by a local field adjuster that these were not to be profit centers and that even I-CAR stated as much. This is the type of misinformation many isolated shop owners and managers are fed on a daily basis. Perhaps all of us need to make a resolution to end this kind of isolation.

The first step to doing this is simply getting involved with others. Don't put your business on an island. Take a new look at your business. Think of running a business in this industry like going to war (the two are similar in many ways). The first order in most wars is to "divide and conquer," which has been done to us. In warfare, you need to know your allies because no one can be expected to win a war all alone. As I have stated in many previous columns, you need to get involved and support your local, state and national associations. The only way we can take back control of our industry is by working together in an ethical and lawful manner, making a stance that protects the vehicle owner and ensuring the vehicle is properly repaired and that we are paid for what we do within reasonable market pricing.

At the end of every year, I think back at what I set out to accomplish in January. This allows me to reflect on what positive changes were made, but I also see areas where little or no progress occurred. This seems to always be the case, but it does not deter my commitment and it shouldn't deter yours either.

So who needs New Year's resolutions? We all do. But we need to understand we must be accountable to ourselves, our employees, our customers, our businesses and our industry. If you want to make sure this year's resolution(s) have a greater chance for success than in prior years, you must officially commit to them. Ask yourself these questions: What really are your plans? Do you share them with others in your company, your family or even with a consultant/coach? Do you ask for support by those that can assist you? Have you thought about getting involved in a business development group for 2009? The bottom line is that you need to take the time to work on your business and improve your position in the industry. Good luck in 2009.

Contact info: [email protected]

About the Author

Tony Passwater

Tony Passwater, president of AEII, has been in the collision industry since 1972. AEII is an international consulting, training and system development organization founded in 1986. Tony has worked with collision shop owners worldwide and developed computer solution software programs, training seminars, and on-site consulting services for many of the top organizations. He is also a founding partner in Quality Assurance Systems International, QASI, the leading organization for process improvement in the collision industry through ISO international standards and certification.

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