Mercedes signs NASTF service information agreement
RELATED STORIES
LEESBURG, Va. — The National Automotive Service Task Force (NASTF) said that Mercedes-Benz USA LLC signed the NASTF Service Information Standards Agreement, joining 13 other auto manufacturers agreeing to make service and training information and tools accessible to all vehicle repairers on an equal basis.
Much of the standards embody the practices that have been in place for more than six years, with the addition of a binding arbitration backstop included in the NASTF dispute resolution process.
“We are pleased to welcome Mercedes to the dedicated group of OEM vehicle manufacturers committed to providing service information to the independent aftermarket,” says Charlie Gorman, chairman of NASTF. “It’s one more step in a unified, progressive, effective NASTF.”
The standards have three parts: definitions, automotive service information standards, and information request and resolution process. The definitions clearly define what’s covered and what’s not covered. The standards stipulate how OEMs will ensure open accessibility. The information request and resolution process provides the means, including the possibility of binding arbitration if needed, in which to identify and assess any potential information gaps.
OEMs that have previously signed the agreement include BMW, Volvo, Subaru, Ford, Toyota, Volkswagen, Nissan, Hyundai, Mazda, Honda, Suzuki, Kia, and Mitsubishi. The remaining manufacturers have the agreement in various stages of review and approval.
NASTF was established in 2000 to identify, communicate and resolve gaps in the availability and accessibility of automotive service information, service training, diagnostic tools, and equipment for the benefit of automotive service professionals and their customers. NASTF was incorporated in 2006.