CHICAGO – Cedar Rapids, Iowa-based Fleet Priority Services, a managed repair company assisting insurance carriers and self-insured fleets with heavy equipment collision losses, has turned to CCC Information Services Inc. and its CCC Autoverse Service Network solution to expedite its electronic communication process. After implementing its own customized front-end solution, Fleet was looking to gain additional workflow efficiencies.
“Most vehicle owners that we work with are earning a living with their vehicle,” says Fleet Priority Services Executive Vice President Jeff Grosclaude. “Business interruption is a factor that must be considered with each assignment. Our team works closely with the vehicle owner and the collision center, focusing on getting each unit back into service as quickly as possible. That is why the CCC Autoverse Service Network was a great fit for us – it opened up a communications portal that was efficient and plugged in over a large carrier network.” Fleet uses factors such as location, equipment, capability, damage type and vehicle owner preference to select the most appropriate collision center for the repair. In addition, Fleet has a veteran staff averaging more than 25 years experience to evaluate each estimate for accuracy. The estimate is then communicated to insurance carriers through the CCC Autoverse Service Network, a framework of electronic interfaces for integrating with CCC to receive assignments and return completed estimates, documentation, images, data and invoices. Connecting to the CCC Autoverse Service Network allows for centralized assignment dispatching and claim document uploading activities. “We have a significantly different customer need when compared to the more traditional auto collision repair customer,” said Fleet Priority Services Executive Vice President Jeff Grosclaude. “Most vehicle owners that we work with are earning a living with their vehicle. Business interruption is a factor that must be considered with each assignment. Our team works closely with the vehicle owner and collision center, with a focus on getting each unit back into service as quickly as possible. That is why the CCC Autoverse Service Network was a great fit for us – it opened up a communications portal that was efficient and plugged in over a large carrier network.” CCC’s Senior Vice President of Marketing and Product Management, Debbie Day, says Fleet’s selection of CCC is a logical way to leverage existing connections. “Any client communicating through its already-established CCC Autoverse connection now has the ability to access a heavy equipment and truck managed repair program without having to make any changes.” For more information visit www.cccis.com. | 
