"Entering this relationship will standardize the communication process between DRP facilities and policy holders. Our goal is to deliver a clear and consistent message throughout the claims process,” said Alfonso Loya, material damage manager for Fred Loya. “Claimants will also experience the same communication enhancements as the policy holders."
"Through extensive research, design and testing, we have succeeded in developing a Web-based product that keeps repair customers informed of repair status by automatically sending text messages to either a mobile phone, email address or both," said Curt Nixon, vice president of UpdatePromise.com. "UpdatePromise.com provides the vital non-traditional updates that customers want and need to see."
