1. Customer Parking Area
Start with the designated area where customers pull into. The CSR immediately comes out and does a formal check-in, then alerts the production manager via walkie talkie that a new vehicle is ready for damage analysis.
2. Damage Analysis
The production manager would then park it in the five spaces designated for damage analysis, which is in addition to the two spots they have in the building for in-process vehicles.
3. Awaiting Parts/Ready for Production
After damage analysis, they would park it in one of the 12 designated spots for awaiting parts/ready for production. If a vehicle is awaiting parts, a red magnetic hat is put on top of the car. Once it is ready for production, the red hat is taken off and replaced with a green magnetic hat.
4. Awaiting Reassembly/Ready for Refinish
When the bodyman is done with production, he would move it to the awaiting reassembly/ready for refinish designated spots. Again, I would attach a blue magnetic hat when it is ready for refinish and replace that with a white magnetic hat when it is awaiting reassembly.
5. Ready for Delivery
Cars ready for delivery after detail are parked in designated spots out front. The CSRs then know that the quality control process has happened and the car is ready for the customer to pick up.
One final designation is employee parking. It is important that they have specific spots, too, so that their vehicles do not interfere with the flow of the customer vehicles.