CARSTAR 76 again earns Progressive Insurance "Top Gun" award

Nov. 29, 2017
Each quarter, Progressive selects one body shop in their network that surpasses all others based on specific criteria.  The repairs need to be completed consistently on time and the vehicle returned to the customer on the expected delivery date. To achieve this, shop and office staff must work hard to stay on schedule and maintain a steady pace on the repair of all vehicles.
CARSTAR 76, located in Grand Rapids, MI, has once again proven it is the top collision repair facility in the Grand Rapids, MI, area, bringing home the Progressive Insurance Top Gun award for the third quarter of 2017.

This marks a record eight consecutive quarters that CARSTAR 76 has been named a Top Gun recipient or Top Gun runner up. Each quarter, Progressive selects one body shop in their network that surpasses all others based on specific criteria.  The repairs need to be completed consistently on time and the vehicle returned to the customer on the expected delivery date. To achieve this, shop and office staff must work hard to stay on schedule and maintain a steady pace on the repair of all vehicles. To control expenses, Progressive also tracks the length of time a customer is in a rental car. This means getting the repairs started immediately upon arrival of the vehicle and getting it back to customer as quickly as possible is critical. “Customer service and communication with our Progressive Adjuster keeps everyone informed and sets proper expectations,” said Mark VanderHout, owner, CARSTAR 76. “Our estimators and technicians relay information about the repair and any additional damage found throughout the repair process as it occurs to aide in the timely repair.  The CARSTAR 76 team is proud of this accomplishment and strives to get this award every quarter. Progressive knows that the criteria for this award ensures we all win: Progressive, CARSTAR 76 and our mutual customers!” CARSTAR 76 is located at 174 76th St SW, in Grand Rapids, MI.  They were named CARSTAR Franchisee of the Year in 2016.About CARSTAR CARSTAR Auto Body Repair Experts-- a part of the Driven Brands, Inc. family of automotive aftermarket franchise brands -- is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with more than 500 locations in 32 states and 10 Canadian provinces. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all repairs are backed by a national warranty and service guarantee.   CARSTAR was named the No. 1 largest MSO in North America by The Romans Group LLC and ranked 106th on Franchise Times® annual Top 200™ ranking of the largest franchise systems in North America.  For more information visit www.carstar.com and follow us on Facebook and twitter.

About the Author

ABRN Wire Reports

These are press releases approved by our ABRN Editors

Sponsored Recommendations

ADAS Applications: What They Are & What They Do

Learn how ADAS utilizes sensors such as radar, sonar, lidar and cameras to perceive the world around the vehicle, and either provide critical information to the driver or take...

Banking on Bigger Profits with a Heavy-Duty Truck Paint Booth

The addition of a heavy-duty paint booth for oversized trucks & vehicles can open the door to new or expanded service opportunities.

The Autel IA700: Advanced Modular ADAS is Here

The Autel IA700 is a state-of-the-art and versatile wheel alignment pre-check and ADAS calibration system engineered for both in-shop and mobile applications...

Boosting Your Shop's Bottom Line with an Extended Height Paint Booths

Discover how the investment in an extended-height paint booth is a game-changer for most collision shops with this Free Guide.