Running a Shop Leadership Operations How To Lead Shop Production

Your Plan for 2017

Order Reprints
Rich Altieri

Rich Altieri calls it “The Perfect Storm” of collision repair.

Altieri doesn’t say that phrase lightly, as he’s pretty much seen it all. Working his way up from car washer to shop owner to management system developer to president of Autobody Management Solutions, his 40 years of industry experience have made him a prominent voice, and a leading proponent of the lean philosophy.

While “The Perfect Storm” might sound bad, ominous, even calamitous, Altieri says it’s actually an opportunity for your shop. Because as profit potential shrinks, as insurance companies continue their stronghold over access to work, as OEM certifications make the market more competitive, as vehicle complexity increases, as the availability of qualified technicians diminishes, and as consolidation continuously shapes the industry landscape, many shops will not survive the storm—which means your business can evolve and thrive in their place.

And you can ensure that by following the Pareto principle, Altieri says.

The Pareto principle states that 20 percent of your effort is responsible for 80 percent of the finished product. And Altieri says focusing on the repair planning stages—20 percent of the repair process—is your key to surviving the storm. Because not only are repair planning mistakes the biggest creators of waste, he says, but they’re also what inevitably kill the quality, speed and performance of your finished product.

If you really are ready to fight the storm, Altieri says it starts in 2017. And to help, three industry veterans join Altieri to lay out some changes to repair planning that could make huge differences in the new year.

Related Articles

Finding the Right Pay Plan for Your Technicians

What's Your Game Plan?

Plan an Event that Boosts Your Business

You must login or register in order to post a comment.