April 8, 2016—TechnaGlass, a regional provider of automotive glass repair, announced Thursday a partnership agreement with Satmetrix, aiming to deploy its methodology and software to improve the customer experience.
“Satmetrix has become the proven, global standard for measuring and transforming the quality of the consumer experience,” Troy Mason, chief executive officer of TechnaGlass, said. ”By implementing Satmetrix processes and software into our business, we will enable our people to develop new ways to deliver on our brand promise. This will further increase consumer loyalty to the TechnaGlass brand and also provide a customer-focused, operating platform for our new markets.”
"We are pleased to partner with TechnaGlass to improve their business practices,” Richard Owen, chief executive officer of Satmetrix, said. “TechnaGlass has a sincere passion for delighting its customers and supporting its people to reach that objective. We are confident our software will enable TechnaGlass to drive sustainable growth by creating more and more delighted customers."
