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Lead By Lean Principles

How to Identify and Train Stellar CSRs

Snap Shop: Steve’s Auto Body

Transitioning to OEM Parts

Labor Shortage Reaching Beyond Service Technicians

What The Industry Will Keep From the Pandemic

Zeck: The Road Ahead

Numbers: What is the Biggest Challenge Facing Shop Operators?

Rains: A Retrospective on 18 Years of Failing Forward

The Rising Tide of Paint Materials Invoicing

Boggs: Provide Direction at Your Shop with Small Steps

Morris: The ‘VOC’ You Can’t Ignore

Running a Shop Shop Customers Human Resources Sales+Marketing Customer Service Compensation+Benefits

OEM1STOP.com Provides Technical Support to Shops

December 14, 2011
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Paul Massie, powertrain and collision product marketing manager for Ford's customer service division, discusses the benefits of utilizing OEM1STOP.com.

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