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Would You Do It All Again?

See Eye to Eye With Your Staff

Snap Shop: King Collision Auto Repair

Rains: Talk to Strangers

Reach Customers When They Need You

Streamline Your Shop’s Parts Process

Editor's Letter: Revisiting the Past

Numbers: Scanning Every Time and Supplements

Boggs: Incentives or Pitfalls?

I-CAR Seeking Inspection Details

Communication is Customer Service

Cropper: Consolidation as Good News?

Running a Shop Shop Customers Human Resources Sales+Marketing Customer Service Compensation+Benefits

OEM1STOP.com Provides Technical Support to Shops

December 14, 2011
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Paul Massie, powertrain and collision product marketing manager for Ford's customer service division, discusses the benefits of utilizing OEM1STOP.com.

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