Running a Shop Tools Products+Services Finder

Enterprise introduces customer repair status notification tool

Order Reprints

May 15, 2012—Enterprise Rent-A-Car on Monday launched a new customer repair status notification system for collision repair shops that uses text and email messages to keep customers updated on the status of vehicle repairs.

Enterprise said the new customer repair status notification system was developed in response to studies conducted by J.D. Power & Associates that revealed customers of all ages prefer to receive repair status updates through email and text messages. The system is now part of Enterprise’s Automated Rental Management System (ARMS) suite of products.

The feature allows shops to update all of its customers, not just its Enterprise rental customers, through either customized or automated messages. The system also provides shops with a written record of information communicated to customers to help avoid misunderstandings, Enterprise said.

The system is available to all body shops that use the ARMS Automotive Data Manager application, Enterprise said.

For more information, visit

Recommended Products

2013 FenderBender KPI Survey: Complete Report

2015 FenderBender KPI Survey: Complete Report

2014 FenderBender KPI Survey: Complete Report

Related Articles

Online Repair Status Checks for Customers

CIECA Schedules Vehicle Repair Status Webinar

CCC launches website, app for repair status updates

You must login or register in order to post a comment.