Enterprise introduces customer repair status notification tool
May 15, 2012—Enterprise Rent-A-Car on Monday launched a new customer repair status notification system for collision repair shops that uses text and email messages to keep customers updated on the status of vehicle repairs.
Enterprise said the new customer repair status notification system was developed in response to studies conducted by J.D. Power & Associates that revealed customers of all ages prefer to receive repair status updates through email and text messages. The system is now part of Enterprise’s Automated Rental Management System (ARMS) suite of products.
The feature allows shops to update all of its customers, not just its Enterprise rental customers, through either customized or automated messages. The system also provides shops with a written record of information communicated to customers to help avoid misunderstandings, Enterprise said.
The system is available to all body shops that use the ARMS Automotive Data Manager application, Enterprise said.
For more information, visit ARMSAutoSuite.com.