CIECA Hosting Webinar Featuring Susanna Gotsch

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Sept. 27, 2019—CIECA announced its next CIECAst webinar: “What to Expect in 2020: Developments in the Automobile in 2019 and What That May Mean in 2020.”

The webinar will be held on Tuesday, Oct. 15, at 11 a.m. CST and feature Susanna Gotsch, director, industry analyst, at CCC Information Services. During the one-hour live broadcast, Gotsch will discuss how changes to the automobile have impacted both vehicle loss costs and vehicle accident frequency in 2019. 

“Advanced Driver-Assistance Systems (ADAS) are changing auto claim frequency repair complexity and loss costs,” said Gotsch, who will talk about the trends in new procedures like pre-repair and post-repair scans and calibration and the implications to businesses. “Visibility into these and broader demographic changes will help our industry understand what we can expect in 2020.”

To register for the CIECAst, visit

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