Numbers: The Effects of DRP Usage

Order Reprints

​Does heavy direct-repair program usage guarantee a shop will rake in massive sales volumes? Not necessarily, but judging by the 2018 FenderBender Industry Survey, most shops’ bottom lines are positively impacted by DRP programs. In fact, shops with 10 or more DRP partnerships tend to have larger yearly sales volumes—not to mention faster cycle times—than shops with few (or zero) DRP partnerships, according to the survey’s findings. Here’s a breakdown:

0 DRPs   1-3 DRPs 4-6 DRPs 7-9 DRPs 10+DRPs

Have 5

or more employees 34.1% 85.1% 98.6% 100% 94.4%

 

Have yearly sales

volume of $1 million+ 33.0% 69.0% 89.0% 96.8% 94.4%

 

Have job-start-to-completion 35.2%  54.0% 63.0% 71.0% 61.1%

cycle time of 7 days or less

 

Have Net Promoter Score of

90%+ 33.0% 42.5% 63.0% 67.7% 66.7%

 

Avg. repair order is $3,000+ 27.3% 40.2% 39.7% 22.6% 44.4%​

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