Establishing a Company Culture

Oct. 2, 2018
At John Mugavin's Auto Body, long-time customers keep coming back. And, it all stems from a shop that revolves around honesty, fairness and quality of work.

Shannon Mugavin, along with her brother, Shawn Mugavin, have taken over their father's business as he transitions into retirement. The shop, John Mugavin's Auto Body, revolves around honesty, fairness and quality of work. 

Shannon says the shop’s honest reputation started with its roots: her father. During his auto racing career, John Mugavin was known for racing honest and being fair, she says. Now, the reputation is carried out by each member of the shop.

Here’s an example: One customer came into the shop with a tire repair needed on their vehicle. While inspecting the car, the team noticed that all four tires were bald and would eventually need to be replaced. The staff called the customer, explained the situation and offered to refund the customer the money for the one tire repair so it could be used to buy a new set.

The shop based the decision off the fact the customer commuted at least 40 miles round trip to work and back, five days per week.

“It is not good practice to replace just one tire when the others are in such dismay and we truly felt that their safety was being jeopardized if they continued much longer on the existing tires,” she notes. 

Sponsored Recommendations

Best Body Shop and the 360-Degree-Concept

Spanesi ‘360-Degree-Concept’ Enables Kansas Body Shop to Complete High-Quality Repairs

ADAS Applications: What They Are & What They Do

Learn how ADAS utilizes sensors such as radar, sonar, lidar and cameras to perceive the world around the vehicle, and either provide critical information to the driver or take...

Banking on Bigger Profits with a Heavy-Duty Truck Paint Booth

The addition of a heavy-duty paint booth for oversized trucks & vehicles can open the door to new or expanded service opportunities.

Boosting Your Shop's Bottom Line with an Extended Height Paint Booths

Discover how the investment in an extended-height paint booth is a game-changer for most collision shops with this Free Guide.