Determining How Many Loaner Vehicles Your Shop Needs
Louie Sharp, owner of Sharp Auto Body, has developed a loaner fleet over the course of several years.
His ideal loaner fleet would include 15 vehicles. He shares tips to determine that number and how to maintain the quality of the fleet for maximum use.
- The fleet number is based upon how many vehicles on average are in the shop, he says. For any given time, there are 15–20 cars being repaired in the shop.
- Each car is retired, resold or donated after it reaches a maximum of 150,000 miles. This is based on the condition of vehicle.
- By making the fleet a total of 15 cars, Sharp says he would be able to offer the service to every customer, including the customers without rental coverage in their insurance policy.
- To make sure the car is always in the best shape, Sharp has his staff go through an inspection of each vehicle that is returned. This process takes place before the customer is handed keys back for their own vehicle.The staff also asks the client if they had any issues with the vehicle to make sure any concerns are addressed before the loaner car goes out again.