MSO Podcast: Flip the Script on Reviews

July 25, 2019
DJ Mitchell, regional director for Joe Hudson's Collision Centers, shares his process for turning a negative review into a positive situation and how to win the customer back.
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In this installment of the MSO Project podcast series, DJ Mitchell, regional director for Joe Hudson's Collision Centers, goes over how to handle negative reviews left by customers and how to turn them into a positive situation. He also shares some negative reviews that stuck out to him in the past. 

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