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The changes we made this spring and summer are permanent, at least for now.
Oct. 30, 2020
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Use the current awareness of health safety as an opportunity to take a look at your shop's general safety procedures.
Aug. 21, 2020
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Examining how to get the right employees in the right position at your body shop.
Aug. 29, 2019
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Recognizing the collision repair industry's all-stars.
Aug. 29, 2019
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Learning from industry leaders can aid any shop operator.
April 30, 2019

Latest from Column

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A look at getting back to basics as a leader.
April 1, 2019
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While the collision repair industry is in a constant state of change, one thing remains the same: it’s fueled by passionate leaders.
March 28, 2019
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A simpler, more modern way to implement blueprinting.
March 5, 2019
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A look at how intensity can develop employees.
March 1, 2019
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Natural disasters that virtually every corner of the country deal with underscore the importance of body shop's putting systematic processes in place.
Feb. 19, 2019
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As vehicle technology continues to evolve, educating consumers is more important than ever.
Feb. 1, 2019
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Examining how shop operators can reap the benefits of learning from like-minded industry peers.
Dec. 27, 2018
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Latest From Column

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A critical look at the possibility, and the challenges, posed by electric vehicles.
Dec. 17, 2018

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Why flexibility is key to overcoming challenges.
Dec. 17, 2018

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Learning how to push past the difficult moments.
Dec. 3, 2018
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Hire slow, fire fast—but how do you know when it’s time to fire?
Nov. 29, 2018

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Word-of-mouth has now essentially become "word of mouse" for body shops.
Nov. 29, 2018
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Examining just how much the collision repair industry could change over the next five years.
Nov. 29, 2018

There's a difference between working faster and working smarter, and the answer typically lies in following processes.
Nov. 5, 2018

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Winter weather might be dreary, but growth can still occur within your shop
Nov. 1, 2018
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Learning to initiate unpleasant conversations is a critical leadership component.
Oct. 26, 2018

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Columnist and shop owner Ryan Cropper explains why your business doesn't necessarily need to be staffed with several employees with great leadership skills.
Oct. 26, 2018