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Column
Featured
Column
The New Normal is Already Here
The changes we made this spring and summer are permanent, at least for now.
Oct. 30, 2020
Column
Doubling Down on Safety During the Pandemic
Use the current awareness of health safety as an opportunity to take a look at your shop's general safety procedures.
Aug. 21, 2020
Column
Hiring 101
Examining how to get the right employees in the right position at your body shop.
Aug. 29, 2019
Column
Best of the Best
Recognizing the collision repair industry's all-stars.
Aug. 29, 2019
Column
Taking Tips from Industry Leaders
Learning from industry leaders can aid any shop operator.
April 30, 2019
Latest from Column
Column
Disoriented by Losses
A look at getting back to basics as a leader.
April 1, 2019
Column
Reflecting and Moving Forward
While the collision repair industry is in a constant state of change, one thing remains the same: it’s fueled by passionate leaders.
March 28, 2019
Column
On PCTs and LEGs
A simpler, more modern way to implement blueprinting.
March 5, 2019
Column
Throw the Ball Harder!
A look at how intensity can develop employees.
March 1, 2019
Column
Learn from Disaster
Natural disasters that virtually every corner of the country deal with underscore the importance of body shop's putting systematic processes in place.
Feb. 19, 2019
Column
A Case for Education
As vehicle technology continues to evolve, educating consumers is more important than ever.
Feb. 1, 2019
Column
How to Learn from Other Leaders
Examining how shop operators can reap the benefits of learning from like-minded industry peers.
Dec. 27, 2018
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Latest From Column
Column
Are Electric Vehicles the Future?
A critical look at the possibility, and the challenges, posed by electric vehicles.
Dec. 17, 2018
Column
Paving the Way
Why flexibility is key to overcoming challenges.
Dec. 17, 2018
Column
Next Level
Learning how to push past the difficult moments.
Dec. 3, 2018
Column
Timing out Firing
Hire slow, fire fast—but how do you know when it’s time to fire?
Nov. 29, 2018
Column
Online Reviews and Your Reputation
Word-of-mouth has now essentially become "word of mouse" for body shops.
Nov. 29, 2018
Column
The Disruption Hype
Examining just how much the collision repair industry could change over the next five years.
Nov. 29, 2018
Column
The Key to Producing Efficient, Yet Quality Work
There's a difference between working faster and working smarter, and the answer typically lies in following processes.
Nov. 5, 2018
Column
Maintaining High Morale
Winter weather might be dreary, but growth can still occur within your shop
Nov. 1, 2018
Column
The Keys to Difficult Conversations
Learning to initiate unpleasant conversations is a critical leadership component.
Oct. 26, 2018
Column
The Secret to Effective Staffing
Columnist and shop owner Ryan Cropper explains why your business doesn't necessarily need to be staffed with several employees with great leadership skills.
Oct. 26, 2018
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