WEBINAR: From first search to final sale—understanding the modern customer journey

Two of the industry's leading experts take you inside the ever-changing world of customer communication—and what your operation can do to win customers, from start to finish.

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The customer journey is evolving. “Near me” searches have become the norm. Customers look to the top results in Google and trust reviews as much as a friend’s recommendation.

What happens after you've been found? How easy is it for a customer to connect with your business? Customers demand convenience, and shops that don’t adapt will be left behind.

In this webinar, you will learn:

How the modern customer journey has changed
What yours shop can do to leverage convenience and win more customers
Which tools can help your shop adapt to meet your customers' demands

Presenters

TYLER BRUNATTI is the Director of Sales, Auto Services, at Podium, a SaaS platform that helps local businesses interact with their customers through SMS text messaging and influence purchase decisions by streamlining the collection and management of online reviews. Tyler has a wealth of experience in digital marketing from his years working at Domo as a senior sales director and at fidelity investments. He enjoys spending his free time with his family doing various outdoor activities.

HAYLEY SONNTAG has worked in many areas of marketing at Podium, and now serves as a Marketing Specialist. She mainly focuses on driving demand through industry-specific publications and advertising. Hayley received her BS from Brigham Young University in Marketing. Her passion is understanding the market through research and customer feedback. In her free time, she enjoys trying new restaurants and seeing movies.