CCC Releases 'Book Now' Feature for Google Profiles

CCC Intelligent Solutions Inc. (CCC) has partnered with Google to add a “Book Online” button to shops’ Google Business Profiles, according to a press release.

The new feature is now live on the Google Business Profiles of repair shops with subscriptions to CCC Engage. When consumers search for a business on Google, there will now be a button that will direct them to make an appointment through Carwise.

The new feature aims to streamline the process of making an appointment and to help businesses stand out in search results.

“Today’s customers expect convenience and simplicity when booking appointments online, and Google often plays a key role in facilitating that journey,” said Mark Fincher, vice president of product management and automotive services at CCC Intelligent Solutions. “Our focus is on providing a practical solution that allows repair facilities to enhance their consumer experience, making appointment scheduling easier for both the consumer and the repair facility.”