Farmers Insurance, Talespin Collaborate on AI Training

May 14, 2019—Farmers Insurance recently announced the development of a virtual human training program in collaboration with Talespin. Farmers Insurance will deliver a virtual reality (VR) training curriculum that focuses on simulating critical workplace conversations and helping employees practice key interpersonal skills.

The first employee communication training applications Farmers and Talespin are working on focus on simulating vendor collaboration and communication with customers.Talespin's virtual human technology uses VR and artificial intelligence (AI) to realistically simulate critical workplace conversations.

Training scenarios built with the platform use virtual environments, speech recognition, natural language processing, and realistic body language to simulate conversations with customers and colleagues. The virtual environment offers employees a safe space to hone their communication skills.

Previously, Farmers Insurance teamed up with Talespin to create a VR training application that helps claims representatives practice home damage assessments.