July 17, 2019—A Charlotte, N.C., body shop is facing allegations that it is damaging vehicles to drive up the cost to fix them, according to a report by CBS17.
The North Carolina Department of Insurance confirms it is also investigating a similar complaint filed by an insurance company against Charlotte Body & Paint.
Three customers have made allegations against the body shop in complaints filed with the North Carolina Department of Justice. One woman wrote the NCDOJ that a side-view mirror was broken while she was waiting on the repair and that the “Company (Charlotte Body & Paint) tried to get the insurance adjuster to pay for the broken mirror but was denied since the damage did not occur from the accident.”
Charlotte Body & Paint is managed by Mai Hoang and Son Doan according to state records.
Doan denied that his business is further damaging cars after they're brought in for repairs. However, he admitted that they get copies of crash reports from local police departments to contact crash victims and tell them about their shop, according to the report.
