Named a 2014 ABRN Top Shop, Great Bear Auto Repair in Flushing, NY, embraces a “telling, not selling” service philosophy. Although it may seem counterintuitive (the shop does no advertising, but does post a strong social media presence), this lack of a sales push has proven to be a roaring success at drawing people in. Capturing an overall 4.8-star satisfaction rating on a scale of five, a constant string of enthusiastic online customer service reviews are augmented by a steady stream of industry and media praise for owner Audra Fortin's professionalism and efforts at bringing practical and plain-spoken vehicle knowhow to the motoring public. The methods succeed in driving business and profits. Read more about Great Bear Auto Repair by clicking here.
| At A Glance |
| Audra Fortin |
| Owner |
| Flushing, Queens, NY |
| Location |
| 1 |
| Number of shops |
| 80 |
| Years in business |
| 5 |
| Number of employees |
| 500 |
| Square footage of shop |
| 2.5 days |
| Average cycle time |
| $5,000 |
| Average weekly volume |
| www.greatbearautoshop.com |
| Website |
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