Back in May 1985 — 40 years ago this month — I started full-time in the collision industry. It doesn’t seem that long ago, of course, but as I reflect, collision repair has seen many changes since then. In 1985, the most advanced technology in cars was fuel injection. ABS & airbags weren’t yet in any of the domestic cars we worked on. HSS/UHSS steel barely existed, and ADAS, DRP, and MSO were unheard-of acronyms. Very few shops knew anything about OEM repair procedures. Clipping cars was common practice. The internet (AKA “the cloud”) was nonexistent, and handwritten estimates are all we had.
With all the changes over the last four decades, are things really that different? In the bible, Ecclesiastes 1:9 says, “What has been will be again, what has been done will be done again; there is nothing new under the sun.” It’s crazy how this verse is a perfect description of the collision industry. The basics are still the same as in 1985. Consumers are still wrecking cars, and shops are still battling with insurers to be paid to fix cars correctly and make a fair profit.
So, if the basics haven’t changed over the last 40 years, what’s the difference between very successful shops and mediocre ones? There are three foundational ingredients to this success recipe:
- Written Goals
- Positive Mindset
- Be Unstoppable
When I bought my shop back in 2000, I had two separate buildings. Over the next ten years, I remodeled both buildings, installed a new paint booth, etc. I am one who doesn’t like banks nor debt and I made the improvements using cashflow. Even though the renovations were completed, I still wished my buildings were connected. In 2011, I met Mike Anderson and that is where my 20-group journey group began with him. In 2013, Mike went to a leadership retreat. Upon his return, he encouraged each of his 20 group members to attend. So, in 2014, I attended. And it was life-changing for me.