Identifix partners with Autoland Scientech to offer repair hotline technical support

Jan. 1, 2020
Identifix has partnered with Autoland Scientech USA to offer Autoland subscribers technical support through the Identifix Repair Hotline.

Identifix has partnered with Autoland Scientech USA to offer Autoland subscribers technical support through the Identifix Repair Hotline. This service is available to any dealership or aftermarket customer who purchases an Autoland scan tool and maintains their subscription. 

A manufacturer of innovative, quality and affordable diagnostic solutions for over 20 years, Autoland Scientech’s line of scanners is custom tailored to the needs of automotive technicians and mechanics on large and small scales for both domestic and imported vehicles. 

“Despite the availability of numerous online and tool-based diagnostic and repair information resources, many technicians prefer to work through tough vehicle issues with a live expert,” said Jeff Sweet, president of Identifix. “Our carline specialists currently take more than 20,000 calls each month, and we’re excited for the opportunity to provide added value to Autoland’s line of products with our Repair Hotline support.” 

“We know how frustrating it is when a customer purchases any diagnostic equipment and is unable to fully understand the issue with the vehicle. That’s why we've partnered with Identifix to launch our new Repair Hotline,” said Richard Zenteno, Autoland’s marketing director for the Americas. “Autoland has always been known for outstanding scan tool operational support. Now we’re the only diagnostic system company that also provides expert diagnostic and repair hotline support with Identifix.” 

Autoland subscribers have a dedicated phone number for the Identifix Repair Hotline at 888.472.2644 where Identifix’s ASE Master, L1 technicians are available to help diagnose complex vehicle issues. Additional Repair Hotline details are available on Identifix’s website. 

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