Epicor's new release boosts shop efficiency and more

Jan. 1, 2020
Epicor Software Corporation has released a new version of its Web-based Epicor®Integrated Service Estimator™ (ISE) software

Epicor Software Corporation has released a new

version of its Web-based Epicor®Integrated Service Estimator™

(ISE) software that offers enhanced speed and a variety of new

features that allow automotive service shops to further increase

sales, margins and operational efficiency. Shops are already

generating nearly 140,000 estimates each month through this

powerful, easy-to-use solution, the company states.

The Epicor ISE solution

enables shops to significantly reduce the time required to

complete accurate, professional estimates and helps increase

sales of services. The software quickly provides users with all

of the parts and labor information needed to complete virtually

any automotive repair, and allows shops to check on part

availability and pricing from their local sources. Shops using

the Epicor ISE solution have reported significant increases in

sales and gross margin as a result of their ability to offer a

wider range of services, recommend related sales and ensure

correct part and labor pricing for each job.

ISE solution has been a resounding success in helping

our stores increase their share of the mechanical repair

category while providing exceptional customer service,” says

Mark Street, senior vice president of information technology for

Driven Brands, owner of the Meineke Car Care Centers franchise

network. “Epicor ISE provides our store employees with all of

the parts information, sources, pricing and other key elements

that go into virtually any type of repair. This enables us to

service our customers better and faster and to enhance the

bottom-line performance of our business locations.”

The newest Epicor ISE software release, now available through

shop management systems from 13 leading providers, includes a

number of enhancements that accelerate several parts lookup and

estimating functions. Additionally, the system now provides

access for licensed users to the powerful Epicor “All Lines”

feature, which enables shops to search the full Epicor

PartExpert® database of more than 7,500 manufacturer product


“All Lines is a key tool for shops that are looking to expand

into new service areas and want to avoid turning away business

because they don’t have access to the required parts

information,” says Paul Salsgiver, executive vice president and

general manager of retail software for Epicor. “Our new Epicor

ISE software is, above all, an engine that helps drive sales and

accelerate the repair process.”

Another key enhancement to the software is a more “free-form”

search capability that enables the user to launch a part or

labor lookup with only a partial description such as “wa pu” for

“water pump.” The system now also automatically displays parts

and related labor information with a single lookup, enabling the

user to cut additional minutes from the estimating


Also new is expanded access to the Epicor ISE system’s

integrated VIN decoding tool. All available VIN information for

the selected vehicle is now just one click away, providing the

service advisor a quick reference to vehicle-specific options.

ISE users also have access to the comprehensive Epicor

aftermarket flat-rate labor guide, repair jobs database and

parts interchange. All parts, labor and supplier pricing

information can then be imported to the user’s estimates, work

orders and invoices with a single click of the mouse.

“There is truly no other estimating solution that provides this

level of speed and efficiency at the service counter,” Salsgiver

says. “Leading shop management software providers and several

national and regional service chains are now using this tool to

achieve very aggressive growth goals, and their results have

been outstanding.”

For additional information regarding the Epicor ISE solution,

contact your shop management software provider or call Epicor

toll-free at (855) 210-7228 or
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[email protected].