Epicor Software Corporation has released a new
version of its Web-based Epicor®Integrated Service Estimator™
(ISE) software that offers enhanced speed and a variety of new
features that allow automotive service shops to further increase
sales, margins and operational efficiency. Shops are already
generating nearly 140,000 estimates each month through this
powerful, easy-to-use solution, the company states.
The Epicor ISE solution
enables shops to significantly reduce the time required to
complete accurate, professional estimates and helps increase
sales of services. The software quickly provides users with all
of the parts and labor information needed to complete virtually
any automotive repair, and allows shops to check on part
availability and pricing from their local sources. Shops using
the Epicor ISE solution have reported significant increases in
sales and gross margin as a result of their ability to offer a
wider range of services, recommend related sales and ensure
correct part and labor pricing for each job.
“The
Epicor ISE solution has been a resounding success in helping
our stores increase their share of the mechanical repair
category while providing exceptional customer service,” says
Mark Street, senior vice president of information technology for
Driven Brands, owner of the Meineke Car Care Centers franchise
network. “Epicor ISE provides our store employees with all of
the parts information, sources, pricing and other key elements
that go into virtually any type of repair. This enables us to
service our customers better and faster and to enhance the
bottom-line performance of our business locations.”
The newest Epicor ISE software release, now available through
shop management systems from 13 leading providers, includes a
number of enhancements that accelerate several parts lookup and
estimating functions. Additionally, the system now provides
access for licensed users to the powerful Epicor “All Lines”
feature, which enables shops to search the full Epicor
PartExpert® database of more than 7,500 manufacturer product
lines.
“All Lines is a key tool for shops that are looking to expand
into new service areas and want to avoid turning away business
because they don’t have access to the required parts
information,” says Paul Salsgiver, executive vice president and
general manager of retail software for Epicor. “Our new Epicor
ISE software is, above all, an engine that helps drive sales and
accelerate the repair process.”
Another key enhancement to the software is a more “free-form”
search capability that enables the user to launch a part or
labor lookup with only a partial description such as “wa pu” for
“water pump.” The system now also automatically displays parts
and related labor information with a single lookup, enabling the
user to cut additional minutes from the estimating
process.
Also new is expanded access to the Epicor ISE system’s
integrated VIN decoding tool. All available VIN information for
the selected vehicle is now just one click away, providing the
service advisor a quick reference to vehicle-specific options.
ISE users also have access to the comprehensive Epicor
aftermarket flat-rate labor guide, repair jobs database and
parts interchange. All parts, labor and supplier pricing
information can then be imported to the user’s estimates, work
orders and invoices with a single click of the mouse.
“There is truly no other estimating solution that provides this
level of speed and efficiency at the service counter,” Salsgiver
says. “Leading shop management software providers and several
national and regional service chains are now using this tool to
achieve very aggressive growth goals, and their results have
been outstanding.”
For additional information regarding the Epicor ISE solution,
contact your shop management software provider or call Epicor
toll-free at (855) 210-7228 or
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[email protected].
