“Our GPS technology allows us to know exactly where to find the downed driver and provides service technicians that drive our emergency service trucks with detailed directional information to the breakdown site,” reports Tom O’Brien, TA’s president and CEO.
“Our national dispatch center knows exactly where everyone is,” he continues. “That allows us to provide more accurate arrival time and status information to downed drivers, lowers our response times and gets our customers back in business faster.”
The chain invested significant funds in the new system, which also details critical fleet maintenance, operational and driver performance information for company management, according to O’Brien.
“This data is critical to optimizing in-service time of all of the vehicles in the RoadSquad fleet, further enhancing the ability” of the company to achieve quick response times when responding to trucker breakdowns with replacement tires and other repair needs.TravelCenters operates TA outlets and Petro Stopping Centers in 41 states and Canada.
For more information, visit www.tatravelcenters.com .
