In the 2017 FenderBender KPI Survey, shops that invested in CSI software sported much higher annual revenues. Here are the other tool and technology purchases that separate them from less profitable shops.
June 1, 2018
Barrett Stamps, featured in this month’s KPI package, believes a high CSI score is the most crucial statistic to track for his shop, Auburn Collision 1. In the 2017 FenderBender Tech+Tools survey, respondents were split 50-50 on whether they invested in CSI-tracking software, but the there was a key difference between the groups: 71 percent of those who invested in CSI sport an annual revenue above $1 million, while just 33 percent of those who didn’t hit that kind of profitability. That even split provides some insight into what shops focused on improving CSI are more likely to invest in.
