Sept. 19, 2011 — The Certified Automotive Parts Association (CAPA) on Monday release_notesd a new guide to its certified aftermarket parts for claims personnel and insurance adjusters.
CAPA said the guide gives an overview of its program in a Q&A format and is meant to provide a better understanding of the benefits of using CAPA certified parts.
“The questions we asked are challenging, hard hitting and based directly on the many questions about CAPA that we have actually received from claims personnel and insurance adjusters,” said Jack Gillis, executive director of CAPA. “Not only will this provide claims professionals with an overview to the increasingly complex aftermarket parts world, but will no doubt be a value to shops.”
CAPA has distributed copies of the guide to more than 5,000 insurance claims personnel, adjusters and claims executives, and has made more available at no charge.
“This is a valuable resource, not just for claims personnel but for shops as well. It will help put consumers at ease when CAPA parts show up on an estimate or a repair order,” said Bob Anderson, Chairman of CAPA’s board and owner of Anderson’s Automotive Services in Sheffield Lake, Ohio. “I wish I had a resource like this when I began to deal with claims personnel about CAPA parts. It addresses many of the questions claims people ask me given my work with CAPA.”
Copies of the guide are available for download at CAPAcertified.org.
