Nov. 8, 2012—Mitchell International this week signed an agreement with AAA Northern California, Nevada & Utah Insurance Exchange to become the exclusive provider of auto physical damage claims processing solutions for the insurance company.
Under the agreement, AAA Northern California, Nevada & Utah Insurance Exchange will use Mitchell’s WorkCenter platform for all of its physical damage claims processing needs. The company will use WorkCenter for all assignment, appraisal, total loss, compliance, audit, desk review and shop communications with both direct repair partners and non-network shops.
"To continue to be a top-tier claims organization, we must leverage best-in-class technology throughout the entire claims process," said Mike Randall, vice president of claims at AAA Northern California, Nevada & Utah Insurance Exchange. "Mitchell was the vendor choice for us because we were pleased with the performance of its estimating and total loss products and also impressed with the reliability and configurability of the WorkCenter platform."
Mitchell said the agreement will improve AAA Northern California, Nevada & Utah Insurance Exchange’s operations in several ways. It will allow the insurance company to send assignments to any shop, improve the accuracy of its applications and tools, and reduce the re-keying of administrative data.
"We have seen an increasing number of customers seek the benefits of WorkCenter's highly configurable end-to-end workflow options to improve the efficiency and accuracy of the claims process," said Scott Kozak, senior vice president of sales and service for Mitchell. "AAA Northern California, Nevada & Utah Insurance Exchange's decision to leverage our estimating, total loss and now claims workflow solution is a testament to Mitchell's industry leadership in claims management technology."