Sept. 10, 2012—Sherwin-Williams Automotive Finishes A-Plus Network University will host a set of EcoLean training courses Oct. 18 at the company’s training center in Atlanta.
Sherwin-Williams said that training will feature its “Achieving Service Excellence” program. The program focuses on the customer service skills, knowledge and tools that are necessary to improve a collision center’s quality, production and output. The course—which is designed for shop owners, production managers, customer service representatives and estimators—addresses the following specific topics:
• How to become more profitable with a customer-focused strategy
• How to establish a proven method for providing customers with value
• How to build a strong brand based on customer service excellence
• How to improve efficiency and effectiveness of customer service staff
• How to identify service excellence professionals inside and outside the organization
• Driving factors behind the experiential service economy
“Lean collision repair shops—and those that utilize the right methods of customer service—are able to reduce internal costs and raise their level of CSI and output quality,” said Troy Neuerburg, manager of marketing business services for Sherwin-Williams Automotive Finishes. “This two-fold result often helps them gain a competitive advantage in their respective markets.”
Visit Sherwin-Williams’ website for more information, or to register for the training program.
