Permanent General selects Mitchell for claims processing solutions

April 2, 2012

April 2, 2012—Mitchell International on Monday announced that insurance agency Permanent General Companies Inc. has selected Mitchell as its exclusive provider of auto physical damage claims processing solutions.

Under the agreement, Permanent General will use Mitchell's WorkCenter solution, a physical damage claims settlement workspace for handling claims triage, assignment, resource look-up, repairable estimating, total loss valuation, review, compliance and reporting.

"Permanent General selected Mitchell as its complete physical damage solution provider due to Mitchell's powerful estimating engine and trusted, consumer-friendly total loss valuation reports," said Vernon Ernst, national physical damage manager for Permanent General. "In addition, Mitchell innovations, such as WorkCenter's claims triage, will empower Permanent General to expedite the claims assignment process—ultimately reducing cycle time and increasing customer satisfaction."

"Mitchell is pleased to have Permanent General sign on exclusively to WorkCenter. We look forward to helping the company achieve high performance claims management with a reliable, flexible and easy-to-use physical damage workspace. As Permanent General continues its rapid growth, WorkCenter can help to efficiently manage additional claims volume," said Scott Kozak, senior vice president of sales and service for Mitchell.

San Diego-based Mitchell currently processes more than 50 million transactions annually for more than 300 insurance companies and claims payers, and more than 30,000 collision repair facilities throughout North America. For more information, visit

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