CARSTAR announces promotions, company restructuring

Nov. 14, 2011

Nov. 14, 2011—CARSTAR Auto Body Repair Experts recently announced it is promoting many team members and restructuring how the company provides field services and marketing support for its franchises throughout the country.

CARSTAR said the promotions and company restructuring are designed to create a foundation for growth, drive performance results and more effectively allocate resources throughout the organization. The company is doubling its business development team as it prepares to add more store locations over the next year.

Changes within CARSTAR’s field service team are as follows:

• Rick Miller was named as director of operations for CARSTAR. Miller will be service the multi-unit CARSTAR operations, develop operational tools, work with key vendors on operational efficiencies and guide the development of production focus groups. 

• Dale Hastings was named as a senior operations manager for CARSTAR. Hastings will oversee regional sales managers around the country.

• Melissa Miller was also named as a senior operations manager for CARSTAR. Miller will oversee regional sales managers around the country.

In addition, CARSTAR is reorganizing its marketing resources. The position of assistant vice president of marketing, held by Bill Garoutte, will be eliminated. Melissa Stevens, brand manager for CARSTAR, will take interim responsibility for corporate marketing and branding programs. Tim Jackson, West regional marketing manager for CARSTAR, will take interim responsibility for field marketing programs, according to CARSTAR.

“We have tremendous growth opportunities ahead, and we are structuring the CARSTAR organization to prepare to meet the needs of our expanding franchisee network,” said David Byers, CEO of CARSTAR. “We are proud to promote several team members to better leverage the great work they have been doing to more effectively serve our franchise network. And we’re excited to double our business development team to capitalize on the growth potential in the auto body repair marketplace.”

CARSTAR has more than 400 collision repair facilities in 31 U.S. states and 10 Canadian provinces. For more information, visit

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