The key to an efficient repair process is easy, says Jim Siegfried. It all boils down to effective communication that allows everyone in the shop to be on the same page.
As the owner of Crystal Lake Automotive in Lakeville, Minn., Siegfried is always on the lookout for new tools and processes that allow his staff to simplify the repair process. One of those tools is mapping, which involves using abbreviations and notations to circle damage and communicate the parts of the vehicle that do or do not need to be repaired.
Siegfried describes the mapping process in his shop, which he says has increased communication among technicians, reduced supplements and boosted customer service.
Right away, when the vehicle is brought in, we do a draft estimate with the customer. An estimator will go out with the customer to the car and go over the damage, just a three-minute visual in the front. We’ll walk around with the red paint marker and see anything that’s obviously damaged, circle the damage and write “prior damage.” From there, the car is brought back to the pre-wash area and the keys are hung on the board.