June 16, 2016—CCC Information Services Inc. announced Wednesday the availability of the new version of its CCC ONE UpdatePlus, designed to help shops more effectively communicate and engage with customers.
CCC ONE UpdatePlus now has the ability to schedule customer appointments within the software program and send automated text or email confirmations and reminders.
“CCC ONE UpdatePlus will help repairers manage their schedules more effectively, but as important, it will help repairers deliver a high quality, modern customer experience from the outset, helping them capture more business,” Mark Fincher, CCC vice president of market solutions, said. “Consumer expectations for service continue to increase, and technology is playing a key role in how companies meet those expectations. Today’s announcement is just the next step in our commitment to bring repairers the tools they need to be successful, professional and profitable.”
