Dan Friedman of Enterprise Rent-A-Car discusses what shops need to know about length of rental and how to use that data to drive performance in the shop
June 1, 2016
As the largest rental car provider in North America, Enterprise Rent-A-Car publishes its quarterly length of rental (LOR) data for the collision repair industry as a tool to help repair businesses increase operating efficiencies, enhance customer service and streamline communications with insurance companies and customers. Dan Friedman, assistant vice president of collision repair industry relations and sales at Enterprise, discusses the latest length of rental trends, what’s impacting those numbers and how shops can take advantage of length of rental reporting to increase efficiency and boost customer service.
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A theme at the conference was for Abra, CARSTAR, and Fix Auto USA stakeholders to use technology to improve the customer experience and reduce the strain on estimators.
