Webinar: 'Back to basics – best practices for service excellence'

July 21, 2022
To remain competitive in today’s market, independent shops need to provide an experience that goes far beyond ‘satisfaction’.

Dave Luehr’s Elite Body Shop Solutions announces the next installment of its popular free Elite Webinar Series: “Back to basics – best practices for service excellence”. This free training, taught by Nick Schoolcraft and Tina Biancalana from Phoenix Solutions Group, will be held on Tuesday, July 26, at 1 p.m. CDT.

To register, click here. Those who are unable to attend the live event can watch the recorded webinar 24 hours after its conclusion by joining the Elite Body Shop Academy for free here.

Most collision repair shops have experienced a rush of work in the past few months, with some scheduling customers several months in advance. The backlog of work combined with parts shortages, staff shortages and demands from insurance companies can blind shops to one of the most important components of their business – their customers.

Today’s customers build tomorrow’s sales! Shops that don’t deliver a "wow!" experience today won’t see that customer tomorrow. To remain competitive in today’s market, independent shops need to provide an experience that goes far beyond satisfaction.

Nick Schoolcraft and Tina Biancalana are bringing the answers to a "wow!" experience in this free webinar! Get the scoop from Phoenix Solutions Group about what makes a great repair experience – directly from the thousands of collision repair customers’ surveys they receive every week.  

In this free webinar, uncover the truth about what makes a great repair experience and discover the secrets of best-in-class shops who not only meet their customers' needs but also anticipate the unspoken ones. With the right information, shops can establish themselves as a true leader in their market and differentiate themselves where it really matters – with their customers.

Every month, the Elite Body Shop Academy highlights a topic to keep collision repairers and those that serve them well-informed with relevant information required to be successful in today’s challenging business environment. The webinars feature a wide range of top industry leaders in an interactive and often entertaining format.

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