Advisors have helped deliver a baby, assisted in airlifting a man from the roof of his Cadillac during Hurricane Katrina and helped guide a subscriber to the hospital to receive a life-saving lung transplant.
"The human connection of our Advisors is what makes OnStar unique from any other service offered on the market," says OnStar President Chris Preuss. "National Customer Service Week gives us the opportunity to not only recognize our dedicated Advisors, but to also raise awareness of the important role that they play throughout OnStar."
Over the past 15 years OnStar advisors:- Unlocked more than 4.8 million doors
- Delivered more than 61 million Turn-by-Turn Navigation
routes
- Responded to more than 148,000 vehicle crashes
- Provided 2.4 million subscribers with roadside
assistance
- Located more than 51,000 Stolen Vehicles
"Every day is a unique and memorable experience," says OnStar Navigation Advisor Vicky Lenke. "Whether I am helping someone find the nearest gas station or setting up a family's summer trip to Disney World – it's always satisfying knowing that you could help them in some small way."
OnStar advisors stay on the phone during an emergency and will give all crash details to emergency responders, including precise vehicle location, which can make the difference in getting life-saving treatment.
"Many Advisors feel a great sense of satisfaction in helping subscribers in their most stressful situations," adds Preuss. "When life happens on the road, they offer immediate, knowledgeable and personalized attention."
For more information, visit www.onstar.com.
