OnStar, as part of national customer service week, honors its
more than 2,000 advisors by recognizing their high-quality
service with fielding more than 100,000 calls 24 hours a day,
seven days a week. OnStar advisors provide information to nearly 6 million subscribers that depend on
them 24 hours a day, seven days a week.
Advisors
have helped deliver a baby, assisted in airlifting a man from
the roof of his Cadillac during Hurricane Katrina and helped
guide a subscriber to the hospital to receive a life-saving lung
transplant.
"The human connection of our Advisors is what makes OnStar
unique from any other service offered on the market," says
OnStar President Chris Preuss. "National Customer Service Week
gives us the opportunity to not only recognize our dedicated
Advisors, but to also raise awareness of the important role that
they play throughout OnStar."
Over the past 15 years OnStar advisors:
- Unlocked more than 4.8 million doors
- Delivered more than 61 million Turn-by-Turn Navigation
routes
- Responded to more than 148,000 vehicle crashes
- Provided 2.4 million subscribers with roadside
assistance
- Located more than 51,000 Stolen Vehicles
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"Every day is a unique and memorable experience," says OnStar
Navigation Advisor Vicky Lenke. "Whether I am helping someone
find the nearest gas station or setting up a family's summer
trip to Disney World – it's always satisfying knowing that you
could help them in some small way."
OnStar advisors stay on the phone during an emergency and will
give all crash details to emergency responders, including
precise vehicle location, which can make the difference in
getting life-saving treatment.
"Many Advisors feel a great sense of satisfaction in helping
subscribers in their most stressful situations," adds Preuss.
"When life happens on the road, they offer immediate,
knowledgeable and personalized attention."
For more information, visit www.onstar.com.
