CAPA releases new online complaint form

Sept. 19, 2017
The Certified Automotive Parts Association (CAPA), the leader in aftermarket part certification, announced the release of its updated online complaint form.
The Certified Automotive Parts Association (CAPA), the leader in aftermarket part certification, announced the release of its updated online complaint form. In response to market feedback, users now have the ability to upload and submit complaint part photos through CAPA’s website.

CAPA’s unique complaint program was developed over twenty-five years ago, to allow the market to provide input on the quality of CAPA Certified aftermarket parts. “CAPA continually monitors the quality of parts certified to the CAPA standard and is pro-active in soliciting industry feedback through the Quality Complaint Program.  This is an important tool for investigating certified parts which do not meet customer expectations,” said Deborah Klouser, CAPA’s Director of Operations.   “We encourage repair shops and all other stakeholders to report any complaints about CAPA Certified parts to CAPA.”     The complaint form can be found at the CAPA website, www.capacertified.org.

About the Author

ABRN Wire Reports

These are press releases approved by our ABRN Editors

Sponsored Recommendations

ADAS Applications: What They Are & What They Do

Learn how ADAS utilizes sensors such as radar, sonar, lidar and cameras to perceive the world around the vehicle, and either provide critical information to the driver or take...

Banking on Bigger Profits with a Heavy-Duty Truck Paint Booth

The addition of a heavy-duty paint booth for oversized trucks & vehicles can open the door to new or expanded service opportunities.

The Autel IA700: Advanced Modular ADAS is Here

The Autel IA700 is a state-of-the-art and versatile wheel alignment pre-check and ADAS calibration system engineered for both in-shop and mobile applications...

Boosting Your Shop's Bottom Line with an Extended Height Paint Booths

Discover how the investment in an extended-height paint booth is a game-changer for most collision shops with this Free Guide.