Insurance carriers look to having DRP collision repair partners verified by a third-party risk management system
Feb. 25, 2020
At insurance companies today, a claims manager may oversee hundreds of thousands of collision repair claims each year. Resolving these claims while balancing all of the parties’ interests can be challenging – keeping a consumer satisfied with the repair and retaining their business, monitoring the severity of the claim and cycle time, and ensuring that the selected repair partners are providing the proper and efficient repair.
And with today’s advanced vehicle materials and advanced driver assistance systems (ADAS), this is even more challenging.
The risks that insurance carriers face with collision repairs are three-fold:
Are the carriers’ approved repair standards in alignment with OEM repair processes?
-Are the carriers’ Direct Repair (DRP) or Performance-Based Agreement (PBA) collision repair partners following proper repair processes?
-Are they current in their training? Are they conducting critical pre- and post-repair scans and calibration prior to delivery of the customer’s vehicle?
-Did the carriers’ DRP provide value for the money they received, and deliver a vehicle that will react in the next accident as it did in the accident you just paid for?
That’s where VeriFacts Automotive can help insurers identify the top-performing collision repair facilities in North America, those who put consumers and their safety as their first priority. This third-party independent verification provides insurance carriers assurance that they are giving their customers the safest repair available.
VeriFacts Automotive is the premier provider of collision repair business coaching, evaluation, verification and risk management services in North America. Its mission, working with their network of VeriFacts Automotive Verified Quality collision repair facilities, is to protect consumers’ safety with a focus on getting them back on the road in a properly repaired vehicle and preserving the value of their automotive investment with a proper repair.
“VeriFacts Automotive was founded with the vision to align the industry to ensure the standards for collision repair processes were consistent, that repair standards were shared among all parties, that collision repair professionals were educated and received OEM certification upon achieving these standards, and that consumers and their safety are the first priority,” said Farzam Afshar, CEO of VeriFacts Automotive.
“There is a need for insurers, when approving collision repair partners for DRP and PBA agreements, to have a trusted, third-party validation that the preferred repair facilities have the highest levels of training, correct equipment and processes for repairing a variety of vehicles, and true commitment to restoring a vehicle’s safety systems to pre-accident performance,” he noted. “Only VeriFacts Automotive provides that trusted, transparent, third-party validation through our North American network of highly trained automotive coaches.”About VeriFacts Automotive
VeriFacts Automotive, headquartered in Newport Beach, CA, provides the highest level of collision repair business coaching, evaluation and verification services, delivering OEM certifications to ensure collision repair facilities are prepared to deliver safe and reliable repairs. Today, VeriFacts has partnerships with the majority of leading multi-shop collision repair organizations, independent repair facilities and top vehicle manufacturers and is recognized by top insurance carriers, among others. VeriFacts employs nearly 75 team members across North America. For more information, visit www.VeriFactsAuto.com.
