March 1, 2012—Insurance company MetLife Auto & Home has earned the I-CAR Gold Class Professionals business designation, I-CAR announced Wednesday.
I-CAR said MetLife Auto & Home is one of only six insurance providers that have earned this designation, which will allow the company to improve customer service index (CSI) scores, enable collision repair facilities to incur fewer repair mistakes and improve operational efficiencies.
“In a continued effort to develop our staff at MetLife Auto & Home, we find the I-CAR Gold Class Professionals designation, as well as the organized and sequential training path required to achieve the designation, valuable to our organization and the industry that we serve,” said Mike Convery, chief claim officer at MetLife Auto & Home. “The content found in the training courses directly correlates with the work our staff does; it will increase their knowledge and allow them to continually improve in their roles.”
Insurance organizations that obtain the I-CAR Gold Class Professionals designation are required to achieve high levels of advanced collision repair training and maintain ongoing training on an annual basis, I-CAR said.
“As vehicle technology continues to advance and become more complex, specialized training becomes even more imperative,” said John Van Alstyne, president and CEO of I-CAR. “Through the recent designation as an I-CAR Gold Class Professionals business, MetLife Auto & Home is ensuring its staff is educated in their roles as insurance professionals, positioning them to consistently provide their customers with accurate claims and high quality customer service.”
