Farmers Insurance names Caliber as 2011 MSO of the Year

March 29, 2012

March 29, 2012—Caliber Collision Centers on Wednesday was presented with Farmers Insurance’s 2011 National Multiple Shop Organization Group of the Year award during a special presentation at Caliber’s headquarters in Lewisville, Texas.

Caliber said it received the award as a result of the company’s ability to deliver the proactive operational and customer management required by Farmers to improve policy retention and customer value. 

“We wish to congratulate Caliber Collision on being named Multiple Shop Organization Group of the Year,” said Odom Wu, national director of auto specialty claims for Farmers Insurance. “Caliber Collision has consistently provided Farmers Insurance's customers with excellent customer service, and a strong commitment to quality vehicle repairs, thus earning them the distinguished honor of MSO Group of the Year.”

“Thanks to the hard work and commitment of Caliber Collision’s more than 2,500 associates across California, Arizona, Nevada and Texas. We are honored to be awarded Farmers Insurance’s 2011 National MSO of the Year for delivering outstanding operational and customer satisfaction management as we restore Farmers’ customers to the rhythm of their lives,” said Steve Grimshaw, president and CEO of Caliber.

Caliber currently operates 101 collision repair centers throughout California, Arizona, Nevada and Texas. For more information, visit

Sponsored Recommendations

Best Body Shop and the 360-Degree-Concept

Spanesi ‘360-Degree-Concept’ Enables Kansas Body Shop to Complete High-Quality Repairs

How Fender Bender Operator of the Year, Morrow Collision Center, Achieves Their Spot-On Measurements

Learn how Fender Bender Operator of the Year, Morrison Collision Center, equipped their new collision facility with “sleek and modern” equipment and tools from Spanesi Americas...

ADAS Applications: What They Are & What They Do

Learn how ADAS utilizes sensors such as radar, sonar, lidar and cameras to perceive the world around the vehicle, and either provide critical information to the driver or take...

Banking on Bigger Profits with a Heavy-Duty Truck Paint Booth

The addition of a heavy-duty paint booth for oversized trucks & vehicles can open the door to new or expanded service opportunities.