June 21, 2016—Mitchell International announced Tuesday the recipients of the 2015 AutocheX Premier Achiever Awards, honoring shops for excellent customer service.
Recipients are being honored for consistently receiving high customer satisfaction scores, measured by Mitchell’s AutocheX customer satisfaction solution.
“‘The AutocheX Premier Achiever Awards’ winners exemplify the level of excellence all shops should aspire to,” said Paul Rosenstein, vice president of product management at Mitchell International. “Specifically, these repair shops have gone above and beyond to honor their commitment to their customers to deliver the industry’s best service on a daily basis.”
“We love being able to know how our customers feel about the repair process,” said Mike Cebollero of Sierra Auto Body in Grass Valley, Calif. “ A collision is a big disruption to their lives. We try very hard to minimize the disruption to their daily routine while we repair their vehicles. It's nice to know through the AutocheX surveys that our process is working for our customers.”
Customers from the 7,500 shops currently participating in the program were surveyed for the awards.
“With AutocheX our customers are able to honestly and openly share their thoughts about their repair experience,” said Rosenstein. “The program serves as a neutral platform for our customers to voice any concerns and enables the body shop to identify customer service and experience shortcomings in a timely manner.”