CollisionCast: Maintain Standards with Phone Call Audits

March 6, 2024
FenderBender Columnist Drew Bryant joins the CollisionCast to talk about how phone call audits can result in increased conversions, greater customer loyalty, and more consistent positive reviews.

The first impression of your business often starts with your phone call-handling process. In this episode, FenderBender Columnist Drew Bryant, owner of DB Orlando Collision Center, expands on his February column and talks about why it's essential to implement a call auditing process that is regularly reviewed by the administration against defined standards. Read his column on the subject here.