The first impression of your business often starts with your phone call-handling process. In this episode, FenderBender Columnist Drew Bryant, owner of DB Orlando Collision Center, expands on his February column and talks about why it's essential to implement a call auditing process that is regularly reviewed by the administration against defined standards. Read his column on the subject here.
About the Author
Jay Sicht
Editor-in-Chief, FenderBender and ABRN
Jay Sicht is editor-in-chief of FenderBender and ABRN. He has worked in the automotive aftermarket for more than 29 years, including in a number of sales and technical support roles in paint/parts distribution and service/repair. He has a bachelor's degree in journalism from the University of Central Missouri with a minor in aviation, and as a writer and editor, he has covered all segments of the automotive aftermarket for more than 20 of those years, including formerly serving as editor-in-chief of Motor Age and Aftermarket Business World. Connect with him on LinkedIn.
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