Kevin Rains, a FenderBender columnist, Cincinnati shop operator and collision industry consultant, offers a sneak peek into two sessions he’ll be leading at the FenderBender Management Conference Sept. 19–21 near Chicago. Both topics are areas of expertise for Rains, and areas in which he is always striving to improve: social media marketing and leadership. Hear what social media strategies stick for shops today, as well as what makes leaders effective.
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