Disrupt: Expanding Customer Service Roles

    Jan. 11, 2019

    Today on CollisionCast, we speak with Brittney Valentine, customer service representative for All Angles Collision Repair (Wichita, Kan.). Valentine shares her experiences as a customer and how it affected the way she views her customer service role; Valentine not only focuses on making her customers' experiences memorable, but also helps train other customer service representatives at the shop. 

    Today on CollisionCast, we speak with Brittney Valentine, customer service representative for All Angles Collision Repair (Wichita, Kan.). Valentine shares her experiences as a customer and how it affected the way she views her customer service role; Valentine not only focuses on making her customers' experiences memorable, but also helps train other customer service representatives at the shop. 

    Subscribe to FenderBender’s CollisionCast on your platform of choice:

    Continue Reading

    Sponsored Recommendations

    Learn how ADAS utilizes sensors such as radar, sonar, lidar and cameras to perceive the world around the vehicle, and either provide critical information to the driver or take...
    Enhance your collision repair workflow with Autel’s IA900, a process-driven solution integrating precision alignment, bi-directional diagnostics, and ADAS calibration. Designed...
    The Autel IA700 is a state-of-the-art and versatile wheel alignment pre-check and ADAS calibration system engineered for both in-shop and mobile applications...
    Discover how the investment in an extended-height paint booth is a game-changer for most collision shops with this Free Guide.